Shipping Policy

All orders $150.00+ Before Tax will be eligible for free shipping.  (USE PROMO CODE "FREESHIPPING" DURING CHECKOUT). 

(Please Note: This Promo is only available to North American Customers)

Once your order is placed, we will fulfill the order within 1-3 business days, and the delivery period varies as follows:

Local Curbside Pickup (Free)

Once you have received a notification that your order is ready, you can pick up your order from our Scarborough location any time during our operating hours.

Please check your order(s) before leaving our store, as all items are final sale.

Mr. Surprise Flagship Store:

Address: #4 - 3290 Midland Ave, Scarborough, ON, Canada. 

Contact Number: 778-828-1823

Store and service hours: 12:00PM -  12:00AM EST

 

Where do you ship to?

We ship worldwide from Scarborough, Ontario, Canada.

  

What shipping options are available?

We currently offer a variety of shipping options for all of our customers worldwide. We use Canada Post for Canada and United States Postal Service for U.S. and USPS First-Class Package International Services, PostNL, APC Logistics and Asendia for international overseas orders.  

 

What about shipping to the U.K./E.U.?

Due to the new U.K./E.U. regulations related to VAT Tax we can no longer offer shipping insurance as we will not be collecting VAT Tax from our U.K./E.U. customers purchases.  Our U.K./E.U. customer will be responsible for any VAT Tax or Duties charged by their country's Customs. 

If you have any questions or concerns, please feel free to email us at

support@mrsurprise.ca or DM us @mrsurprisetoys on Instagram or Facebook.

 

Which shipping option will have tracking numbers when the items are shipped?

All of our shipping options will have a tracking number.

 

How long will my package take to ship?

Most of the time we try to ship the next business day, but there can be a handling period of up to 1-3 days.  If your order is a "Pre-order item" it will ship at the estimated release time (this is subject to change without notice).

Canadian packages are shipped by Canada Post and can take between 2-15 business days for delivery. 

U.S. packages are shipped by USPS and can take between 3-5 business days. 

International packages are shipped by USPS First-Class Package International Services, PostNL, APC Logistics or Asendia International Priority can take between 8-75 business days.

  

What about customs, duty fees and tariffs?

You are responsible for any customs, VAT Tax, duties fees, or tariffs in accordance with your state or country's specific requirements.

 

What about shipping insurance?

We do not provide shipping insurance.  If you would like to add shipping insurance to ensure a proper delivery then you will need to request this separately by emailing us at support@mrsurprise.ca

 

What if the item arrives damaged?

We handle all of our items with the utmost care.  Once we ship the item, it is now out of our responsibility and we cannot be held responsible for any damage that may occur during shipping.  We can help you with submitting a claim but there is no guarantee that it will be successful.  Ultimately, you will need to request a product or shipping insurance before we ship it.  Please refer to our refund policy on defective items.

 

What if my package was lost/stolen in the mail, will you replace/refund?

We will work with each issue case by case and do everything we can to help locate your lost or stolen package. If your package was ultimately stolen we can not always replace or refund the item(s).  We offer shipping insurance to cover lost/stolen packages and it is the best way to 100% guarantee any lost/stolen packages are replaced/refunded.  You will need to email support@mrsurprise.ca to request to add shipping insurance to your package if available.

 

What is your refund policy?

All sales are final.  We do not offer refunds or buyer's remorse.  However, we will do our best to resolve any issues with defective products.

 

Where can I enter the promo code / discount code?

After you have entered your payment information and press continue.  There will be an empty box where you can apply your promo code/discount code.  Enter your code into this box and press enter.  Your discount, if applicable, will automatically be applied.

   

How will I know when my items are shipped?

An email confirmation will be sent to you along with applicable tracking number.